voice of the customer

Mosaic's unique post-transaction customer survey system provides:

  • Targeted questionnaire design
  • High touch data collection
  • Reliable research results
  • Cost-effective methodology

Mosaic conducts a brief, transaction-triggered survey with customers within 24 hours of interacting with your financial institution. In contrast to traditional mystery shops, this methodology captures the true "voice of the customer", provides management with actionable feedback on service, loyalty and advocacy and saves you money. Because we conduct the surveys within 24 hours, specific sales and service behaviors AND overall impressions of the organization can be measured simultaneously.