actionable reporting

What are your goals for customer experience measurement?

..We need a cost effective way to measure service quality, loyalty and advocacy which will facilitate branch/department accountability.

..We need a proven and reliable method of measurement that will support potential incentive compensation programs

..We don't want to simply produce interesting reports, we want actionable research that will contribute to customer loyalty and retention.

Mosaic assists each financial institution to develop survey instruments that correlate to improved satisfaction and loyalty. We continually update our catalog of questions and fine tune our web-based reports to be easy to read and use by senior management, branch manager and employees. Additionally, Mosaic will design custom reports to meet your specific reporting requirements.