proprietary process

Mosaic's proprietary development process, fine-tuned over the past 16 years, addresses the seven most common reasons that sales and service initiatives fail.

Many sales and service improvement initiatives are one-time events which do not drive behavioral change and have little effect reaching long-term goals. The fact is, increasing wallet share and customer loyalty requires more than training binders and incentive compensation. In contrast, Mosaic's comprehensive library of training resources, unique certification programs and proprietary development process consistently delivers sustainable sales and service quality results.

The Mosaic team, with more than 24 years of sales and service experience and unmatched facilitation skills, is dedicated to learn and understand your unique needs. From there, our development process delivers winning solutions for your customers, your company and your employees.

Please call or email to learn more about our process.