The mosaic advantage

Mosaic's full range of customer experience measurement methodologies include:

  • Post transaction customer surveys
  • In-bound telephone shops
  • On-site mystery shopping
  • Web-based surveys

For 16 years we have specialized in the financial services industry. Our client's success is based on more than just data collection and reporting. Our industry experience, specialization in customer experience research and improvement strategies add a layer of expertise that is uniquely the "Mosaic Advantage".

Customer experience reporting is only one aspect of our systematic approach to increasing service quality and customer loyalty. In addition to providing first-class research we add:

  • Assistance in developing service improvement strategy
  • Best-practices workshops
  • Compelling sales and service training programs
  • Incentive compensation consulting